Refund Policy

We want you to love your DiSheri bag. If you are not completely satisfied, you may return it within 14 days of delivery for a refund.

Conditions

• The bag must be unused, undamaged, and in its original condition, with all original tags, the dust bag, and any accessories included.
• Proof of purchase (order confirmation or receipt) is required.
• Items marked as final sale cannot be returned.

How to return

Email info@disheri.com with your order number to start a return. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method within a reasonable number of business days. Shipping costs are non-refundable.

Damaged or incorrect items

If your bag arrives damaged or you received the wrong item, contact us at info@disheri.com within 48 hours of delivery with photos, and we will arrange a replacement or full refund at no cost to you.

Exchanges

We currently only replace items that are defective or damaged. To exchange for the same item, contact info@disheri.com.

DiSheri is operated by Altan Venture BV, VAT/KBO BE 0776 337 520.